Privacy Policy

Last updated: 11/06/2026

§1 General Provisions

This Privacy Policy explains how Stary Pes, available at https://ancrehome.com, collects, uses, stores, and protects personal data of customers and visitors.

This document is informational and also describes how cookies and similar technologies are used in the Store.

§2 Data Controller

The controller of personal data is:

Stary Pes

NIP 6282288422, REGON 522983435

e-mail: kontakt@ancrehome.com

mailing address: ul. Partyzantów 4A/8, 32-500 Chrzanów.

§3 What Data We Process

The Controller may process the following categories of data:

identification data, such as first name and last name
contact data, such as email address and phone number
delivery and billing address
payment and order information
purchase history and customer account data
technical data, such as IP address, browser, device information, and cookies
data provided through contact forms, support requests, or newsletter signup

§4 Why We Process Data

Personal data may be processed for the following purposes:

processing orders, payments, delivery, returns, complaints, and warranty requests
issuing invoices and meeting tax or accounting obligations
managing a customer account in the Store
responding to messages and customer support requests
sending marketing communication or newsletters, if consent was given
analyzing Store performance, improving services, and protecting against fraud or claims

The legal bases for processing may include performance of a contract, legal obligation, legitimate interest of the Controller, and consent where required by law.

§5 Data Recipients

Personal data may be shared with trusted entities that help operate the Store, including:

courier and transport companies
payment operators
IT, hosting, and e-commerce software providers
accounting, marketing, and legal service providers
public authorities when required by law

§6 Transfers Outside the EEA

Some services, such as analytics, advertising, or social media tools, may involve transferring data outside the European Economic Area. In such cases, appropriate safeguards are used, including Standard Contractual Clauses where applicable.

§7 Data Retention

Data is stored only for as long as necessary for the purpose for which it was collected:

order and accounting data may be kept for the period required by tax and accounting law
marketing data is kept until consent is withdrawn
contact form data may be kept for the time needed to handle the request and protect against claims
customer account data is kept until the account is deleted
cookie data is stored according to cookie settings or until deleted by the User

§8 User Rights

Each User has the right to:

access their personal data
correct inaccurate data
request deletion of data
restrict processing
transfer data
object to processing
withdraw consent where processing is based on consent
submit a complaint to the competent data protection authority

§9 Cookies

The Store uses cookies, which are small text files stored on the User device.

Cookies may be used to:

keep the Store working correctly, including remembering the cart
analyze traffic and statistics
support marketing and remarketing activities
personalize content and advertising
improve Store security

The User can manage cookies through browser settings by blocking cookies, deleting stored cookies, or changing cookie notifications. Restricting cookies may affect some Store features.

§10 Data Security

The Controller uses appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction.